This practical workshop helps small business owners and managers develop the confidence and skills to lead and manage people effectively. Many small business leaders in New Zealand juggle multiple roles — this course focuses on simple, real-world strategies to support your team, build trust, handle challenges early, and create a positive workplace culture where people want to stay and do their best.

Learning Outcomes

By the end of this workshop, participants will be able to:

Differentiate between leadership and management and explain why both are important in small business settings.

Apply supportive leadership behaviours that demonstrate fairness, consistency, and manaakitanga in day-to-day interactions.

Identify ways to motivate and engage staff, including recognising good performance and setting clear expectations.

Use a simple framework to manage difficult conversations early and constructively.

Describe strategies for building a positive team culture that supports productivity, belonging (whanaungatanga), and staff retention.

Develop a short personal action plan outlining practical next steps to strengthen people management within their own business.